Refund Policy

You have 30 days from receiving your item to request a return. Eligibility requires:

• Original packaging intact
• Item opened only for inspection, showing no visible signs of use beyond a brief test
• Order number or proof of purchase available

Contact returns@paved.eu to initiate. Please do not ship anything back before your return is authorized.

Customers typically bear return shipping costs unless we made an error. You may request a prepaid label, with the cost deducted from your refund. If we made an error (wrong or defective item), we cover shipping.

Inspect your order upon arrival. For damaged, defective, or incorrect items:

• Email returns@paved.eu within 7 days of delivery
• Include order number, issue description, and product/packaging photos

We will review and arrange a replacement or refund if applicable.

You may request exchanges for different colors, designs, or types. Contact support@paved.eu after return approval to reserve your replacement item.

Most products are returnable, including customized builds. Exceptions include items with significant wear, stains, or damage, gift cards, and products marked Final Sale.

EU customers may cancel within 14 days of delivery — for any reason, and without justification. Items must be in original packaging and free from signs of use. Customers cover return shipping unless the item arrived defective or incorrect.

After inspection and approval, refunds process within 5 business days to your original payment method. Banks may require additional time. Contact returns@paved.eu if over 15 business days have passed.